Terms & Conditions

Last Updated: [Insert Date]

Welcome to Salwa Dry Fruits & Spices Mart. These Terms & Conditions ("Terms") govern your use of our website and your purchase of products from us, whether in-store or online. By accessing our website, placing an order, or shopping with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

Salwa Dry Fruits & Spices Mart is a business based in Karachi, Pakistan, operating a physical store and an online store for dry fruits, nuts, seeds, dried fruits, honey, dates, herbs, spices, rice, grains, pulses, oils, ghee, and seasonal specials.

2. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
  • All information you provide to us, including your name, address, phone number, and payment details, is accurate, current, and complete.
  • You will not use our website for any unlawful, fraudulent, or harmful purpose.
  • You will not attempt to interfere with the website's security, functionality, or operation.

We reserve the right to refuse service, suspend accounts, or cancel orders if we suspect misuse, fraud, or violation of these Terms.

3. Products and Descriptions

  • We make every effort to describe our products accurately, including their origin, type, and category, such as "Dry Fruits," "Dried Fruits," and "Nuts & Seeds."
  • Product images are for illustrative purposes. Natural products may vary slightly in color, size, shape, and appearance from batch to batch. Such variations are normal and do not constitute a defect.
  • Weights are stated as accurately as possible. Minor variations may occur due to the natural nature of the products and packaging.
  • All products are subject to availability. If an item is out of stock after you place an order, we will contact you to offer an alternative, a partial refund, or cancellation of that item.

4. Pricing and Payments

  • All prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice. The price applicable to your order is the price displayed at the time you place the order.
  • We reserve the right to correct pricing errors. If a pricing error is discovered after your order is placed, we will contact you before processing the order.
  • Cash on Delivery (COD): Available for customers within Karachi.
  • Online Payment: For customers outside Karachi, we accept secure online payments via bank transfer or credit/debit card.
  • Orders will only be processed once payment has been confirmed for online payments, or upon successful COD confirmation.
  • We do not store full card details on our website. Online payments are processed through secure, verified payment channels.

5. Order Acceptance and Cancellation

  • Placing an order does not automatically mean it has been accepted. We reserve the right to accept or decline any order at our discretion, including in cases of stock unavailability, pricing errors, suspected fraud, or delivery restrictions.
  • You may change your delivery address or cancel your order as long as it has not yet been dispatched. Please contact us as soon as possible after placing your order.
  • Once an order has been dispatched, changes or cancellations may no longer be possible. However, we will always try to help wherever we can.

6. Shipping and Delivery

  • Delivery within Karachi: Typically 1–2 business days.
  • Delivery to other cities across Pakistan: Typically 3–5 business days.
  • Delivery timelines are estimates and may be affected by weather, public holidays, courier delays, or circumstances beyond our control.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • Delivery charges depend on your location and order size and are calculated at checkout before you confirm your order.
  • Once your order is dispatched, you will receive a tracking number where available.
  • Delivery is considered complete when the order is handed over at the address you provided. Please ensure someone is available to receive the order and that your contact details are correct.
  • We are not responsible for delays or failed deliveries caused by incorrect addresses, unavailable recipients, or refused deliveries.

7. Returns, Refunds, and Damaged Orders

  • Quality Guarantee: We take pride in the freshness and quality of our products. If you receive an item that is damaged, incorrect, or not as described, please contact us within [insert number, e.g., 48 hours] of delivery with photos of the item and your order details.
  • We will review your claim and, where valid, offer a replacement or refund at our discretion.
  • Refunds will be issued via the original payment method where possible, or via bank transfer. Processing times may vary depending on your bank.
  • Change of Mind: As dry fruits, spices, and food products are perishable and hygiene-sensitive, we generally do not accept returns for change of mind once the product has been opened or used.
  • Products that have been opened, consumed, or improperly stored after delivery are not eligible for return or refund.

8. Product Storage and Use

  • Dry fruits, nuts, spices, honey, and other food products should be stored as advised, typically in a cool, dry place, away from direct sunlight, and in airtight containers where appropriate.
  • We are not responsible for spoilage or deterioration caused by improper storage after delivery.
  • Allergen Notice: Our products include nuts, seeds, and other food items. If you have allergies, please read product information carefully and contact us before ordering. Products may be packed in facilities that handle multiple food items.

9. Intellectual Property

All content on this website, including the Salwa name, logo, text, product descriptions, images, and design, is the property of Salwa Dry Fruits & Spices Mart and is protected by applicable law. You may not copy, reproduce, or use our content without our prior written permission.

10. Limitation of Liability

  • Our products and website are provided on an "as is" and "as available" basis.
  • To the maximum extent permitted by law, Salwa Dry Fruits & Spices Mart shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website, delays in delivery, or circumstances beyond our reasonable control.
  • Our total liability for any order shall not exceed the amount paid for that order.
  • Nothing in these Terms limits any rights you may have under applicable Pakistani consumer protection law.

11. Privacy

Your personal information, such as your name, address, phone number, and order details, is collected and used solely for processing orders, delivering products, and communicating with you. We do not sell your personal information to third parties. For full details, please see our Privacy Policy [Insert Privacy Policy Link].

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or your use of our services shall be subject to the jurisdiction of the courts of Karachi, Pakistan.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

  • Business Name: Salwa Dry Fruits & Spices Mart
  • Address: Shop # A5, Sharafabad Apartment, Block-3, Sharafabad, Karachi, Pakistan
  • Phone: 0334-3466529
  • Email: salwadryfruits313@gmail.com
  • Store Hours: 11:00 AM–10:00 PM

Thank you for choosing Salwa Dry Fruits & Spices Mart. We're always glad you're here.