Refund & Return Policy of Salwa Dry Fruits

Last Updated: September 2026

At Salwa Dry Fruits, we take immense pride in the quality and freshness of our products. Your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help.

Table of Contents

  1. Return Eligibility
  2. Return Window
  3. Conditions for Return
  4. Non-Returnable Items
  5. How to Initiate a Return
  6. Refund Process
  7. Refund Timeline
  8. Return Shipping Costs
  9. Damaged or Defective Items
  10. Wrong Item Received
  11. Order Cancellation
  12. Bulk & Corporate Orders
  13. Our Quality Guarantee
  14. Contact Us
  15. Important Notes

Return Eligibility

To be eligible for a return, the following conditions must be met:

Condition Requirement
Return Window Within 7 days of the delivery date.
Product Condition Must be unopened, unused, and in original packaging.
Seal Integrity All safety seals must be intact and unbroken.
Proof of Purchase An order number or receipt is required.
Product Type Only standard retail products are eligible. See exclusions below.

Return Window

Scenario Return Window
Standard Returns Within 7 days of receiving your order.
Damaged or Defective Items Within 24 hours of delivery. Photos are required.
Wrong Item Received Within 24 hours of delivery. Photos are required.

Conditions for Return

Please ensure the following before requesting a return:

  • The product is in its original, unopened packaging.
  • All inner seals and safety covers are intact.
  • The product has not been tampered with.
  • The product is not past its expiry date.
  • The return is initiated within the 7-day window.

Important: We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

Category Reason
Opened Products Hygiene and quality concerns.
Products with Broken Seals We cannot guarantee freshness or safety.
Seasonal Items (Winter's Special) Made in small batches; freshness is guaranteed at the time of delivery.
Gift Hampers Customized items cannot be returned.
Bulk or Wholesale Orders Special terms apply. See the bulk orders section below.
Clearance or Sale Items Sold as final sale.
Items Purchased During Festivals Eid, Ramadan, and Winter Special collections are non-returnable.

How to Initiate a Return

To initiate a return, please follow these simple steps:

Step 1: Contact Us

Reach out to our customer support team within the return window:

Step 2: Provide Information

Please have the following information ready:

  • Order number
  • Date of purchase
  • Product name and quantity
  • Photos, if the item is damaged or incorrect
  • Reason for return

Step 3: Return Authorization

Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.

Step 4: Pack & Ship

  • Pack the product securely in its original packaging.
  • Include a copy of your invoice or order confirmation.
  • Write the Return Authorization Number clearly on the package.
  • Ship the package to the address provided by our team.

Refund Process

Once your return is received and inspected, we will process your refund. Here's how it works:

Step Action Timeline
1 Return package received at our facility. Upon receipt
2 Quality inspection of returned items. 2–3 business days
3 Refund approved, if eligible. After inspection
4 Refund processed. 5–7 business days
5 Refund reflected in your account. Depends on your bank or payment provider

Refund Timeline

Payment Method Refund Method Timeline
Cash on Delivery (COD) Bank transfer via IBFT 5–7 business days
Bank Transfer Transferred to your bank account 5–7 business days
Easypaisa or JazzCash Transferred to your mobile account 3–5 business days
Credit or Debit Card Refunded to the original card 7–10 business days

Return Shipping Costs

Scenario Who Pays?
Damaged or Defective Item We pay. We will arrange pickup or reimburse you.
Wrong Item Received We pay. We will arrange pickup.
Customer Changed Their Mind The customer pays the return shipping fees.
Return Due to Delay We pay if we failed to deliver on time.

Note: Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

We take great care in packaging your order. However, if your product arrives damaged or defective, please follow these steps.

What to Do

  1. Take clear photos of the damaged product, outer packaging, and inner packaging.
  2. Email us within 24 hours of delivery.
  3. Include your order number and a description of the damage.

Our Resolution

Option Details
Full Refund 100% refund of the product price.
Replacement We will send a fresh replacement at no extra cost.
Store Credit Credit for future purchases with a 10% bonus.

Wrong Item Received

If you received a different product than what you ordered, please follow these steps.

What to Do

  1. Take photos of the product you received.
  2. Email us within 24 hours of delivery.
  3. Include your order number and a description of the issue.

Our Resolution

Option Details
Replacement We will send the correct item immediately.
Full Refund Available if the correct item is out of stock.
Keep the Item If you wish to keep it, we will offer a discount on your next order.

Order Cancellation

Before Dispatch

  • Cancel within 12 hours of placing your order for a full refund.
  • After 12 hours, if the order has not been dispatched, a 5% processing fee will apply.

After Dispatch

  • Orders that have been dispatched cannot be canceled.
  • You can request a return upon delivery, subject to the eligibility requirements and exclusions in this policy.

Bulk & Corporate Orders

For bulk orders, corporate gifting, or wedding hampers, the following terms apply:

Policy Details
Return Window 3 days instead of 7 for bulk orders.
Inspection Bulk orders must be inspected immediately upon delivery.
Damaged Items Claims must be made within 24 hours.
Customization Customized hampers are non-returnable.
Special Terms Contact us for customized return agreements.

Our Quality Guarantee

We stand behind the quality of every product sold at Salwa Dry Fruits:

  • Freshness Guaranteed: Our products are sourced fresh and packed with care.
  • 100% Pure: No artificial flavors, colors, or preservatives.
  • Customer First: We prioritize your satisfaction above everything.

If you are ever unhappy with your purchase, we will make it right.

Contact Us

Our customer support team is here to assist you:

Important Notes

  • Inspection: All returned items are inspected before refund approval.
  • Approval Rights: We reserve the right to approve or reject returns based on policy compliance.
  • Policy Changes: This policy may be updated. The latest version will always be available on our website.
  • Jurisdiction: All disputes are subject to the jurisdiction of courts in Karachi, Pakistan.

Final Note

At Salwa Dry Fruits, we want you to shop with confidence. Our return policy is designed to be fair, transparent, and customer-friendly. We are always here to help!

Your satisfaction is our recipe for success.

Salwa Dry Fruits